Terms and Conditions

Last Updated: 01/04/2024

Welcome to My Smart Society (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our mobile application and website. By accessing or using any part of the platform, you agree to these Terms. If you do not agree, please do not access or use our services.

1. Definitions

  • App refers to the My Smart Society mobile application available on Android and iOS.
  • User refers to any person who uses the app or platform, including residents, management committee members, security personnel, and admins.
  • RWA stands for Resident Welfare Association, referring to the governing body of a community or society.

2. User Eligibility

By using the App, you confirm that you are:

  • At least 18 years of age.
  • Authorized to use the app on behalf of a flat owner, tenant, or housing society, if applicable.

3. Use of the Platform

You agree to:

  • Use the app only for purposes it is intended for (e.g., community engagement, security management, internal communication, visitor management).
  • Maintain the confidentiality of your login credentials.
  • Not misuse the app in any manner that disrupts or harms other users or the system.

4. User Data and Consent

By registering on the platform, you authorize us to collect, store, and use your data in accordance with our Privacy Policy.
We may collect:

  • Personal details (name, phone number, wing name, flat number, etc.)
  • Visitor logs and service provider details
  • Device identifiers

RWAs and authorized community administrators may access this data to manage society operations.

5. Services Provided

The App offers features such as:

  • Visitor management and approvals
  • Community communication (notices)
  • Complaint tracking
  • Staff and service provider attendance
  • Payment facilitation (e.g., maintenance dues)
  • Emergency contact and security alerts

We reserve the right to add, remove, or modify features at any time without prior notice.

6. Community Content and Conduct

Users must not:

  • Post offensive, obscene, misleading, or unlawful content
  • Harass, threaten, or defame others
  • Misrepresent their identity or affiliations
  • Use the platform for unauthorized commercial activities

We reserve the right to remove content or restrict access if any user is found in violation of these guidelines.

7. Payment Terms

Payments made via the app (e.g., society maintenance) are processed by authorized payment gateways. Users are responsible for ensuring accurate payment details. We are not liable for delays, failures, or charges related to third-party payment processors.

8. Third-Party Services

Some features of the app may integrate third-party services (e.g., payment providers). These services are governed by their own terms and privacy policies. We are not responsible for third-party actions or data handling.

9. Termination and Suspension

We may suspend or terminate your access to the app without prior notice if:

  • You breach any of these Terms
  • You misuse the platform or its services
  • Required by law or authority

You may also discontinue use at any time by deleting the app or requesting account deactivation.

10. Limitation of Liability

We provide the app and its services on an “as-is” and “as-available” basis. We do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

11. Intellectual Property

All logos, content, designs, and code used in the app and website are owned by or licensed to My Smart Society. Unauthorized copying, distribution, or modification is prohibited.

12. Changes to Terms

We may revise these Terms from time to time. Updated versions will be made available within the app or on our website. Continued use of the platform after such updates constitutes acceptance of the revised Terms.

13. Contact Information

If you have any questions or feedback regarding these Terms, you may contact us at:

AVAILABLE ON APP STORE AND PLAY STORE

googleplay appstore